This is how returns work at Polesportshop.de
Too big, wrong color, wrong style? No problem: The return shipping for your order is free of charge within Germany. After delivery you have 30 days to return your order or parts of it to us. Please note the terms of our 30 days return policy.
Please take care of the following:
- Handle items with care, just as you would in a retail store.
- Always wear underwear when trying on clothes for hygienic reasons.
- Items with impurities (make-up, deodorant, etc.) will require extensive cleaning. We can deduct the value replacement.
- Make sure to pack your return safely so that no transport damage occurs.
Free return within Germany - this is how it works:
- Click on the link to our returns portal.
- Open your order, your order number and zip code are needed.
- Follow the few, simple instructions
- Done! Your return slip is on its way to you via email.
Returns from outside Germany - this is how it works:
- Click on the link to our returns portal.
- Call up your order, your order number and postal code are needed.
- Follow the few simple instructions.
- You will receive an e-mail confirmation of your return registration.
- You will find the return address in the confirmation e-mail.